This website is operated by Luna Travel Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:
• who we are,
• how and why we collect, store, use and share personal information,
• your rights in relation to your personal information, and
• how to contact us and supervisory authorities in the event that you have a complaint.
Luna Travel Ltd (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
a) Personal information you provide to us
When you express an interest or book a holiday with us you may provide us with personal information relating to yourself or others (for example children travelling with you) this may include;
Your contact details i.e. your name, address, email address and phone number
Passenger information, passport details and other ID documents
Relevant medical data and special dietary requirements
Travel insurance details
Emergency contacts/next of kin
Some examples of when we collect this information include:
When booking a) A trip with us b) when booking flights with us
We collect information about our users for the following purposes:
We use your personal information for the following purposes;
a) General administration b) To respond to your enquiries To process your booking and c) provide you with our holiday services
We may share your information with:
We will share your personal information with airlines and our suppliers in your given destination in order for us and them to fulfil your booking requirements.
We will not share you personal information with any other 3rd parties.
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
E.g. how many times a user visits the website,
which pages a user visits;
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
The provision of the following information is required from you:
This is to enable us to do the following:
We collect this information in order to fulfil your request for our products and services or to provide your holiday arrangements.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
We will hold your personal information for the following periods:
We only keep your personal data for as long as necessary to fulfil the requests and booking you have made with us.
These periods are no longer than necessary in each case.
We rely on the following as the lawful basis on which we collect and use your personal information:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
We will not transfer your personal information outside of the EEA at an time.
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws
For further informaiton on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
• email, call or write to us
• let us have enough information to identify you
• let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
• let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
E.g. By email if you have opted in to receive emails;
By a notice on the website header;
By a notice in the news section of the website.
If you have any questions about this policy or the information we hold about you, please contact us by:
Calls will be answered at the following times:
E.g. Monday – Friday: 9am to 5pm;
Saturday – 9am to 12pm;
Sunday – Not Open;
Bank Holidays – Excluded.
We may record calls for quality and training purposes.
We are a family run company with a passion for travel & customer satisfaction. Luna Travel is a young company with fresh ideas and drive to make travel affordable to the many rather than the few.