Approximately 14 days before your trip. If you have not recived your itinerary in the stated time frame please email us or give us a call on 01942 202124.
Guest numbers vary from trip to trip. Typically we never have more than 20 guests on a trip. You can view the maximum group size on the tour listing page.
You can book via our website. Simply navigate to the trip you are interested in and look for the “Book This Tour” option. Alternatively you can call us on 01942 202124.
We have a number of options, the popular option is by booking on our website and using a credit or debit card to pay. If this isn’t an option for you we can accept a Bank Transfer or Cheque.
Remaining balances are due 56 days before the trip. We will send you a friendly reminder 2 weeks before the due date. You will be able to pay the remaining balance with either credit or debit card, we also accept a bank transfer.
The majority of our trips do not include international flights. We choose not to include international flights for greater flexibility to you. Please see your chosen trips “what’s included” section, if flights are included it will be detailed in this section.
If you need any help with booking your flight we are happy to help.
We do offer airport transfers on selected trips. We will need to know in advance if you would like to make use of this free service along with your flight information. If your flight is delayed it is important to understand we cannot wait indefinitely for you, we will wait 30 minutes beyond your scheduled arrival time. If you miss your transfer you will need to make your own way to the meeting point and you will also need to bear the cost of this.
On some trips we will need to know your passport details in advance. This mainly applies to people visiting Chernobyl to allow us to gain the appropriate permit for your visit.
We do offer loyalty discounts, if you have joined us on more than two trips you qualify for a 5% discount on your next booking. For those that have been on eight or more trips with Luna qualify for a 10% discount on all future bookings.
From time to time we may offer trip specific discounts in the form of coupon codes, you can add the coupon code during the checkout process which will apply to discount to you order.
Immediately after booking, paying in full or a deposit we will send you over an email with your booking confirmation and invoice for monies paid. Please double check the information contained in these emails to make sure it’s all correct.
We have a private guests only group on Facebook, this group is populated by our wonderful guests from past tips and those new to Luna who are eagerly awaiting their adventure. The group is also a great place to meet your fellow travellers before we meet on the trip.
While all trip specific information will be sent over in emails and phone calls we do still post the information in the group for convenience.
We will send you over an email with the link to the group along with a joining code, if you have any additional people on your booking you can invite them or simply forward them our email. Emails are sent to the email of the person who booked.
If your trip does not include international flights you will be sent the address of the meeting point. The meeting point is always the hotel. All the information relating to the meeting point will be included in our detailed trip notes that will be posted and emailed to you 7 to 10 days before the trip.
If a transfer from the airport to the hotel is included in the trip we will be waiting for you in arrivals with a Luna sign. We will also supply you with a contact number for your Luna guide.
As a British national you will require a full passport for all trips with Luna, passports should be valid with a minimum of 6 months remaining at the time of your scheduled return date. For none British nationals we advise you check with your local embassy for the country you are visiting as other rules may apply.
Please note, for trips to Chernobyl we require your full passport information 4 weeks before we travel to allow us to gain the appropriate permit for your visit.
The detailed trip notes contain all the information you will need to prepare for your trip. Each trip has its own detailed trip notes, these are accessible on the trips listing page, we will also send you a hard copy by post. If you have booked a last minute trip we will email them to you.
Please note, while very rare the current itinerary may differ slightly from the final one. This only happens in extreme situations, for example natural disasters, regional instability, terrorism, on safety grounds.
You will receive the finial trip itinerary approximately 14 days before you travel.
It is a compulsory condition that all Luna travellers have valid travel insurance. We strongly advise that you take out your travel insurance policy at the time of booking your trip. Your travel insurance should cover against death, medical expenses, emergency repatriation, personal accident and personal liability. It is also recommended that your policy covers cancellation, loss of luggage and curtailment.
You will need to provide a copy of your travel insurance to us on the first day, without valid insurance you will not be able to join the trip.
You will find the current visa requirements for British passport holders in the detailed trip notes for your specific trip. A link to the trip notes will be included in your confirmation email, we will also send a hard copy to you in the post. For other nationalities we advise you check with the embassy of the country you are visiting for more detailed information. You are responsible for obtaining any visas required to travel.
Luna dose not offer specific health advice, within our detailed trip notes we list any compulsory or suggested travel vacations for your chosen destination, this is however just general advice. We strongly recommend that you contact your GP for up to date professional advice for the country you are due to visit. You GP will be able advise you if any vaccinations are required.
While your Luna guide will carry a first aid kit with them at all times we do recommend that all guests bring a small first aid kit with them for personal use.
Our staff are unable for legal reasons to administer any drugs, this includes paracetamol.
European health insurance card.
UK citizens are eligible for the European Health Insurance Card (EHIC) when traveling in Europe. You can apply for this card free of charge by:
1. Calling 0845 606 2030
2. Visiting your local post office for the application forms
3. Website at www.ehic.org.uk
Each person requires their own card. You can obtain more information at your local post office by getting a copy of ‘ Health Advice for Travellers’. Please note, this cover is only available within certain EU member countries. The European health insurance card should not be seen as a substitute for comprehensive travel insurance.
You will need enough money to last for the duration of the trip. This will be needed for meals not included in the trip, any drinks, souvenirs, activities outside the itinerary and tipping. Advice on how much money you will likely need will be listed in the detailed trip notes.
The majority of countries we visit have a plentiful supply of ATM machines, especially within the major cities. ATM’s are the safest and most convenient way of accessing your funds abroad, while the bank charges can be quite high compared to home we believe the peace of mind out ways the small financial loss. For another layer of security we recommend traveling with a prepaid card.
For currency information please visit xe.com.
We are a family run company with a passion for travel & customer satisfaction. Luna Travel is a young company with fresh ideas and drive to make travel affordable to the many rather than the few.